At steelserve.store, we want you to be completely satisfied with every piece you add to your kitchen. If you need to make a return, please review our policy:
- Return Window: You may request a return or exchange for items within 7 days of delivery.
- Eligibility: Items must be in original, unused, and pristine condition with all factory tags, labels, and protective packaging intact.
- Defective/Damaged Items: If you receive a product that is defective or damaged during transit, please contact us within 24 hours of delivery with clear photographic evidence so we can arrange an immediate replacement or refund.
- Non-Returnable Items: Used, washed, or altered kitchenware cannot be accepted for return due to food safety and hygiene standards.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus original shipping costs, once our team verifies the condition of the returned item.